Kaleen Return Policy 

·       7-Day Return for Manufacturing Defects: Returns are only accepted for verified manufacturing defects within 7 days of receipt. Contact customer service with details and images of the defect.

·       Replacement Policy: Defective items will be replaced with the same or a similar product. Replacements are processed after the item is inspected, with no extra shipping costs.

·       Refunds (Exceptional Cases): Refunds are only issued if a replacement isn’t possible and will be processed within 7 days of receiving the returned item.

·       Eligibility: Returns and replacements apply only to unused, unaltered products with manufacturing defects. Kaleen will inspect items before approving returns.

·       Non-Returnable Items: Customized, special order, or clearance items cannot be returned or replaced unless defective.

·       Shipping Costs: Kaleen covers shipping for returns due to defects; otherwise, customers handle the shipping fees.

·       Return Process: Contact customer service for return approval and instructions. Upon receipt of the item, Kaleen will initiate the replacement or refund.

·       Damaged in Transit: Report transit damage within 48 hours to arrange replacement.

·       Processing Time: Replacements take 10-14 business days, and refunds are processed within 7 days after receiving the item